Privacy Policy

Effective Date: February 13th, 2026

1. Who We Are

N.A.P.S. Solar Store
Website: https://www.solar-store.com/
Based in Alberta, Canada

N.A.P.S. Solar Store is committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect personal information only as necessary to operate our website and fulfill customer orders.

A. Information You Provide to Us

When you interact with our website, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Messages submitted through contact forms

This information is collected when you:

  • Place an order
  • Submit a contact form
  • Communicate with us directly

B. Payment Information

When you place an order, your payment information is processed securely through a third-party payment processor integrated with our e-commerce platform (WP Easy Cart).

We do not store full credit card numbers or payment credentials on our servers.

All payment transactions are encrypted and processed in accordance with applicable payment security standards (PCI-DSS).

C. Automatically Collected Information

We may automatically collect limited technical information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on pages

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Ship products
  • Communicate about purchases
  • Respond to inquiries
  • Prevent fraud
  • Improve website functionality
  • Comply with legal and accounting obligations

We do not sell or rent personal information to third parties.

4. Shipping and Order Fulfillment

To fulfill orders, we may share necessary shipping information (such as name and address) with shipping carriers and logistics providers.

Information shared is limited to what is required to deliver your order.

5. Cookies

Our website uses cookies to:

  • Enable shopping cart functionality
  • Maintain secure sessions
  • Improve site performance
  • Analyze website traffic

Cookies may remain on your device until they expire or are manually deleted.

You may disable cookies in your browser settings, though some website functionality may be affected.

6. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect:

  • IP address (anonymized where applicable)
  • Browser and device information
  • Pages visited
  • Usage patterns

This information is used solely to improve our website and services.

Google’s Privacy Policy is available at:
https://policies.google.com/privacy

You can opt out of Google Analytics tracking by using Google’s browser opt-out tools.

7. Data Retention

We retain personal information only as long as necessary for:

  • Order fulfillment
  • Accounting and tax compliance
  • Legal obligations
  • Business record-keeping

Order information may be retained in accordance with Canadian tax and accounting laws.

8. Data Security

We implement reasonable technical and organizational safeguards to protect personal information, including:

  • Secure website hosting
  • SSL encryption
  • Restricted administrative access
  • Secure third-party payment processing

While we take reasonable precautions, no method of transmission over the internet is completely secure.

9. Data Breach Procedures

In the event of a data breach that poses a real risk of significant harm, we will:

  • Notify affected individuals as required by law
  • Comply with mandatory reporting obligations under Canadian privacy legislation

10. Your Privacy Rights

Under Canadian privacy law, you have the right to:

  • Request access to personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of personal information where legally permitted

To exercise these rights, please contact us through our Contact Page listed below.

11. Third-Party Services

Our website relies on third-party service providers, which may include:

  • Payment processors
  • Website hosting providers
  • Google Analytics
  • Shipping carriers

These providers may process personal information in accordance with their own privacy policies.

12. Embedded Content

Our website may include embedded content from third-party websites (such as videos or maps). Embedded content behaves in the same way as if you visited the other website directly and may collect data in accordance with their own privacy practices.

13. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact us through our Contact Page:

https://www.solar-store.com/contact/

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.